Short answers to the questions people ask us most often.
No account is needed to upload and share files up to 4 GB. A free account adds 40 GB of storage and lets you manage your transfers. To create one, open the sign-up page and continue with your email address (we send you a 6-digit code), Google or Discord.
Open Settings → Account and press Change email. Enter the new address: we send a 6-digit code to your current email and another one to the new email. The change is saved once both codes are entered.
Open Subscriptions, choose the plan you want and confirm. An upgrade takes effect immediately; a downgrade takes effect at the end of the current billing period. Plans are billed monthly or annually.
Open Subscriptions, press DOWNGRADE on the Free plan and confirm. Your paid plan stays active until the end of the period you have paid for. After the switch to Free, your transfers expire 3 days later: download the files you need before then, or return to a paid plan.
Account deletion is done by our support team. Send a request with the category "Account & Access" using the email address of your account. Deleting an account also deletes its files and cannot be undone.
Without an account and on the Free plan, one transfer can be up to 4 GB and links expire after 3 days; a free account stores up to 40 GB. PRO allows 250 GB per transfer and 2 TB of storage, PRO+ allows 500 GB and 4 TB, and files on these plans do not expire.
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